Frequently asked questions

HOW LONG WILL MY ORDER TAKE TO ARRIVE?


We do our best to finish all the order ASAP.

When ordering, you can choose the desired processing speed, don't hesitate to contact us for earlier deadlines or to discuss project viability on larger orders.

You'll be able to check your estimated shipping date on the order details and the order preview.


WHERE ARE YOU LOCATED?


All orders are processed and shipped from our workshop in Reus, Spain. You can pick up your order here if you happen to be around.


WHAT ARE YOUR PAYMENT METHODS?


You can send us your money through PayPal, credit card or bank transfer.


I HAVE ADDITIONAL QUESTIONS, HOW CAN I CONTACT YOU?


You can reach us at pawprintmerchandise@gmail.com . Our working hours are Monday to Friday, 10:00 to 20:00h


I WANT TO DO ACRYLIC CHARMS, WHICH FINISHES DO YOU OFFER?


Gloss varnish finish – Gloss varnish cover that protects and enhances your design, slight relief, included in the base price.

Epoxy finish – Bi-component resin cover. It adds a thicker solid relief with a shiny effect over your design. 

Epoxy glitter finish – Same epoxy resin but with sparkling glitter powder. 

Epoxy finishes are the sturdier and will protect your design for longer than our varnish.


HOW DO I SET UP MY FILES?


You can download the template of every item in it’s info page.

Prepare your files with transparent background in .psd, .png, .ai o .pdf format, 150ppp minimum and real size.

If you need some extra aid, you can send us a mail to pawprintmerchandise@gmail.com and we’ll be glad to assist you!


I WANT TO MAKE T-SHIRTS AND TOTEBAGS. WHAT TECHNIQUES DO YOU USE?


We print all your t-shirts and tote bags with our DTG printer. All designs are printed directly over the fabric.

Direct-to-garment printing uses special digital printers to spray water-based inks directly onto clothing such as t-shirts. DTG printing creates detailed designs, uses eco-friendly inks, and allows orders in any quantity.

You can choose to add a spot white layer to be able to print your designs on darker colours or to add white details.


ARE YOUR PRODUCTS ECO FRIENDLY?


Our cats at PawPrint care about sustainability, we aim to stock ourselves with local suppliers when possible, we avoid one-use plastic usage and we look for the best eco-friendly material for your merchandise.

All our acrylic merchandise is made of eco friendly recycled and recyclable RMMA. Our wooden products are made with wood from FSC certified forests. Our textile products are made with OEKO-TEX ECO label inks and we carry a wide range of organic apparel.

Don't hesitate to contact us to inquire further about our sustainable options at PawPrint.